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pleygo.com

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URL: pleygo.com

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My 8-yr-old save money to pay for the 3-month membership and even though we received the set quickly, it was also missing critical pieces. My son was so upset because he wanted to play with the set (Chima). He wanted me to cancel the membership that we have... See Morehad for <30 days so he could get his money back (I used my credit card and he gave me $111). Pleygo refuses to refund the membership - we looked and didn't see anywhere they wouldn't refund if the membership was cancelled within 30 days.
By gravatar GeorgiannefossbindM (New User) - on Aug 05, 2014 - 00:06 | report
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My letter to Pleygo:
When I first came across your website I was so excited. The idea is wonderful. I read a LOT of reviews before signing up, most of which said the shipping is so slow, it is not worth it at all. For the cost of a membership, when... See Moreyou only get 1 set a month, you can just BUY a set. There were many many complaints online, from your customers. But then there were replies from your company saying they had fixed some shipping issues and things were being shipped faster. SO, I decided I would do the one month free trial and see if what you advertise was for real. I figured if I got at least 2 of the bigger, nicer sets and was able to send them back within the month, we would keep doing it for a few months until we got busy with summer. (The "free" trial was for the more expensive upgraded membership that should include the big sets). WELL, as per all the bad reviews online, your company DID NOT deliver. We got ONE little set during the WHOLE month. My ONE MONTH "FREE" trial ends Tomorrow and we still have not gotten another set. So I got online today, to make sure I canceled my "FREE" trial membership BEFORE the one month date, so I wouldn't get billed AS PROMISED in the information I read before signing up. I looked at my account and there was a set just shipped, it will probably arrive tomorrow, or more likely, the day after. So when I tried to cancel, it said I can only cancel without being billed for the month, IF I have all sets sent back by YESTERDAY. How is that even possible, when you don't send out sets until the day before the CUT OFF date for billing? Seems to me like that was your plan all along. I didn't want to believe all the bad reviews given to your company. But now mine will be added to them. I paid $25 for a "free" month trial and got one little set that I found online for $10. Definitely a huge disappointment in your company. Not too mention, it's always frustrating to not be able to actually call someone and talk to them to try and get a "refund" on a "free" trial. I am canceling my membership before my trial date ends tomorrow, but apparently your company is still going to charge me $25 for the one little set we managed to get during the whole month. What a scam. I want my money back! I am also worried about a company like this now having access to my credit card information.
By gravatar MelanieT2 (New User) - on Mar 06, 2014 - 18:22 | report
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Great idea in theory. Not so great in practice.
Four out of four sets came missing critical pieces.
We never get the sets we really want. Does ANYONE really get the Lego Taj Mahal? Or us it just a teaser? It's like Netflix, yes. Delivery to you is fast.... See MoreAnd you do get something on your wish list. But never any of the "New Releases" that you really want, and the item you do get is too scratched to play in your DVD player.
By gravatar AudreyD (New User) - on Aug 24, 2013 - 01:46 | report
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About pleygo.com

Pleygo - Lego Creations | Lego Starwars 3 | Education Lego Rent | Pleygo

A Netflix-like rental service for Lego sets, get unlimited Legos for the price of a single set. Improve your kids skills and enjoy happy family moments.

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